Bright Cellars recommends cheeses to be purchased from licensed distributors. All sales are solicited, offered by, accepted, and fulfilled by retailers and distributors that are licensed to ship to members and their corresponding states. Charges will include all applicable sales tax that the distributor is required to collect and may vary based on the specific merchant fulfilling your order and the specific items purchased.
The Bright Cellars Experience is a subscription club that matches you with cheese selections to be purchased direct from retailers and/or distributors on a monthly basis. Once per month, you will automatically receive a new shipment of cheese chosen specifically for you. You may postpone, spread out (every 2 or 3 months), skip or cancel any time before your monthly shipment is processed by calling your cheese concierge at 1-844-BCELLAR or emailing email@example.com. We try our best to respond to all members within 24 business hours! If you don’t hear back from us right away, don’t fear - your email/calls are time stamped and we will respond to you as soon as possible.
Our distributors may utilize different mail carrier services, such as USPS, UPS or FedEx to deliver your package to you. It is the responsibility of the customer to monitor their shipment in transit and to make every attempt to be present to receive their cheese package. For packages that are undeliverable, we will do our best to notify you of a package being held at your local carrier facility, and it is then the customer’s responsibility to arrange for pickup or redelivery in a timely manner. In order to ensure your package is received and your cheese is refrigerated as soon as possible, we recommend that you ship to a workplace or a location that has someone available to accept your package during the day. If you have special delivery requests, please contact us at firstname.lastname@example.org.
The tradition of cheesemaking originally began as a way to preserve milk in warm climates - most cheeses can safely remain at room temperature for two to four days if they are properly sealed! Nonetheless, we do our best to ensure your cheese is shipped with proper insulation, with cooling packs and in a timely manner. Should your cheese arrive at room temperature or even slightly warmed, simply placing it in the fridge for a few hours will bring the cheese back to its normal texture. Unfortunately, severe weather conditions can impact the delivery date of your order. We do our best to only deliver cheese of the highest quality, so we may hold our shipments if the forecast predicts that your cheese may get too hot or too cold while in transit. If you have any questions about weather delays, please contact the Concierge Team!
If you are dissatisfied with your Bright Cellars Experience, please contact the Concierge Team at any time. Members of the Concierge Team are available to assist Monday through Friday between 9:00am CST and 5:00pm CST. Contact outside of these hours will be addressed during business hours on a first come first served basis. Most items are not refundable. If you receive a damaged or defective product, we may refund at our discretion if we are notified within 30 days of the order date.